Terms and conditions

1. Introductory provisions

1.1. The operator of the online store is PowerBrew s.r.o., Company ID No.: 06044905, VAT ID No.: CZ06044905, with its registered office at Kučerové 1201/48, Prague 8, 182 00, Czech Republic, registered with the Municipal Court in Prague, file No. C 274904 (hereinafter referred to as the “Seller”).

1.2. The Seller’s contact and operating address is: Kolbenova 438/7, Vysočany, 190 00 Prague, Czech Republic, unless stated otherwise on the website.

1.3. The Seller’s contact details are:

• E-mail: info@sibeeria.cz
• Phone: +420 723 123 456
• Website: https://sibeeria.cz

1.4. These Terms and Conditions apply to the purchase of goods in the Seller’s online store, in particular to the sale of beer, other alcoholic beverages, non-alcoholic beverages, gift packages, glassware, textiles and other related goods.

1.5. The Buyer is either a consumer or an entrepreneur. A consumer is any natural person who, outside the scope of their business activity or independent professional activity, enters into a contract with the Seller or otherwise deals with the Seller. An entrepreneur is a person who, when entering into the contract, acts within the scope of their business activity or independent professional activity.

1.6. The provisions of these Terms and Conditions relating to consumer protection, in particular the right to withdraw from the contract, do not apply to a Buyer who is not a consumer.

1.7. These Terms and Conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language. If an English or other language version is also available on the website, the Czech version shall prevail, unless expressly stated otherwise.

2. Sale of alcohol and age restriction

2.1. The Seller sells, among other things, alcoholic beverages.

The sale of alcoholic beverages to persons under 18 years of age is prohibited.

2.2. By submitting an order that contains alcoholic beverages, the Buyer confirms that they are over 18 years of age and that they are entitled to purchase and receive alcoholic beverages.

2.3. The Seller is entitled, before accepting the order, during its processing, upon personal collection or upon delivery of the shipment, to require verification of the age of the Buyer or the person receiving the goods.

2.4. Alcoholic beverages may only be handed over to a person over 18 years of age. The person receiving the shipment may be asked to present an identity document. If the person receiving the shipment does not prove that they are 18 years of age or refuses to prove their age, the goods will not be handed over to them.

2.5. The Buyer acknowledges that, when alcoholic beverages are delivered, the carrier may be authorized to verify the age of the person receiving the shipment. The Seller is entitled to choose a delivery method that allows age verification upon delivery.

2.6. The Buyer must not order alcoholic beverages for a person under 18 years of age or allow a shipment containing alcoholic beverages to be received by a person under 18 years of age.

2.7. The Seller reserves the right to refuse or cancel an order containing alcoholic beverages if there is reasonable suspicion that the Buyer is not over 18 years of age, that the goods are to be handed over to a person under 18 years of age, or that the statutory conditions for the sale of alcohol are not met.

3. Information about goods and prices

3.1. Information about the goods is provided for individual products in the online store interface. For alcoholic beverages, the Seller provides in particular the product name, type or style, volume, alcohol content, price and other available information.

3.2. Product photographs are illustrative. The appearance of the label, packaging or batch may differ from the images shown on the website, especially in the case of limited, seasonal or regularly changing beers.

3.3. Prices of goods are listed in Czech crowns, including VAT and all statutory charges, unless expressly stated otherwise.

3.4. The price for delivery, packaging and any additional charges is stated during the ordering process before the order is submitted.

3.5. The Seller reserves the right to change the prices of goods. The price stated at the time the order is submitted is binding for the Buyer, unless it is an obvious error.

3.6. In the event of an obviously incorrect price, for example a price that is clearly disproportionately low due to a technical error, typo or incorrect data update, the Seller is not obliged to enter into a purchase contract at such price. If the purchase contract has already been concluded, the Seller is entitled to withdraw from the contract.

4. Order and conclusion of the purchase contract

4.1. The Buyer orders goods through the shopping cart on the website https://sibeeria.cz.

4.2. Before submitting the order, the Buyer has the opportunity to check and change the details entered in the order, in particular the goods, quantity, billing and delivery details, delivery method and payment method.

4.3. The Buyer submits the order by clicking a button that clearly indicates the obligation to pay for the order, such as “Order with obligation to pay”, “Complete order” or similar.

4.4. By submitting the order, the Buyer confirms that they have read these Terms and Conditions and agree to them. If the order contains alcoholic beverages, the Buyer also confirms that they are over 18 years of age.

4.5. After submitting the order, the Buyer will receive confirmation of receipt of the order at the e-mail address provided in the order. The purchase contract is concluded at the moment when the Seller confirms acceptance of the order, unless the confirmation states that it is only an automatic confirmation of receipt of the order without its acceptance.

4.6. The Seller is entitled to request additional confirmation of the order from the Buyer, especially for orders of higher value, larger quantities of goods, incomplete or suspicious details, or orders containing alcoholic beverages.

4.7. The Seller reserves the right to refuse or cancel an order, especially if the goods are not available, it is not possible to verify the Buyer’s age, the Buyer has provided false or incomplete information, the order shows signs of fraud, or there has been an obvious error in the price or description of the goods.

5. Payment

5.1. The Buyer may pay the price of the goods and delivery using the payment methods listed during the ordering process. The Seller may offer, in particular, online card payment, bank transfer, cash on delivery, cash payment or card payment upon personal collection.

5.2. The specific available payment methods may vary depending on the type of goods, order value, delivery method and country of delivery.

5.3. In the case of cashless payment, the purchase price is considered paid when the relevant amount is credited to the Seller’s account or when successful payment is confirmed by the payment gateway.

5.4. The Seller is entitled to require payment of the full purchase price before dispatching the goods.

5.5. The tax document will be sent to the Buyer electronically or handed over together with the goods, or it may be made available in the customer account.

5.6. Online payments are processed through the Comgate payment gateway, operated by Comgate Payments, a.s. The Buyer enters payment details directly in the secure interface of the payment gateway. The Seller does not have access to the Buyer’s full payment card details, and such details are not transferred to or stored by the Seller.

6. Delivery of goods and personal collection

6.1. The methods of delivery are listed during the ordering process. The Seller may offer, in particular, delivery by carrier, personal collection at the premises, or other delivery methods according to current availability.

6.2. The delivery time is stated for the goods or during the ordering process. If no delivery time is stated, the Seller will usually dispatch the goods without undue delay after conclusion of the contract and payment of the purchase price, but no later than within the statutory period.

6.3. For beers and other food products, availability may be affected by batch, seasonality, limited production or stock levels. If the ordered goods are not available, the Seller will contact the Buyer and offer an alternative solution, such as later delivery, replacement of the goods or a refund.

6.4. The Buyer is obliged to accept the goods at the address specified in the order. If the Buyer does not accept the goods, the Seller may claim reimbursement of reasonably incurred costs associated with unsuccessful delivery and repeated dispatch.

6.5. Upon receipt of the shipment, the Buyer is obliged to check that the packaging is intact. If the packaging is damaged, the Buyer may refuse to accept the shipment or accept it with reservation and document the damage.

6.6. In the event of obvious damage to the shipment, we recommend drawing up a damage report with the carrier and contacting the Seller without undue delay.

6.7. For shipments containing alcoholic beverages, the Buyer is obliged to ensure that the shipment is received by a person over 18 years of age. Neither the Seller nor the carrier is obliged to hand over alcoholic beverages to a person who does not prove that they are 18 years of age.

7. Withdrawal from the contract by the consumer

7.1. The consumer has the right to withdraw from a contract concluded at a distance without giving any reason within 14 days from the date of receipt of the goods, unless an exception provided by law applies.

7.2. If one order includes several types of goods or delivery in several parts, the withdrawal period runs from the date of receipt of the last delivery of goods.

7.3. The consumer may withdraw from the contract by any clear statement made to the Seller, for example by e-mail sent to info@sibeeria.cz or in writing to the Seller’s registered office address.

7.4. The consumer acknowledges that, under the law, withdrawal is not possible, among other things, from a contract:

1. for the supply of goods that are liable to deteriorate quickly or have a short shelf life,
2. for the supply of goods in sealed packaging which, for reasons of health protection or hygiene, is not suitable for return after the consumer has broken the seal,
3. for the supply of goods customized according to the consumer’s wishes or for their person,
4. for the supply of goods which, after delivery, have been irreversibly mixed with other goods.

7.6. For food products, in particular beer and other beverages, the right of withdrawal may be limited by statutory exceptions where the goods are liable to deteriorate quickly, have a short shelf life, or where the packaging has been opened after delivery and the goods cannot be returned for reasons of health protection or hygiene.

7.7. If the consumer withdraws from the contract, they are obliged to return the goods to the Seller without undue delay, no later than 14 days from withdrawal from the contract.

7.8. The costs associated with returning the goods shall be borne by the consumer, unless the Seller expressly states otherwise or unless the matter concerns a complaint about defective goods.

7.9. The Seller shall refund to the consumer the funds received, including the cost of the cheapest delivery method offered, no later than 14 days from withdrawal from the contract. However, the Seller is not obliged to refund the funds before receiving the returned goods or before the consumer proves that they have sent the goods back.

7.10. The Seller shall refund the funds using the same method by which they were received from the consumer, unless the parties agree otherwise.

7.11. The consumer is liable for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with the nature, characteristics and functionality of the goods.

8. Complaints and rights arising from defective performance

8.1. The Seller is liable to the Buyer that the goods are free from defects upon receipt, in particular that they correspond to the agreed description, type, quantity, quality and other characteristics stated on the website or in the order.

8.2. For food products, the Seller is also liable that the goods are, upon receipt, within the minimum durability date or use-by date, if such date is stated for the goods, and that they have been stored and delivered in accordance with the requirements for the given type of goods.

8.3. The Buyer is obliged to store beer and other beverages according to the instructions stated on the packaging or on the website. In particular, improper storage of unpasteurized, chilled, hopped or special beers may have a negative effect on the taste, aroma and quality of the goods.

8.4. A defect shall not include ordinary changes in the characteristics of food products caused by the passage of time, improper storage by the Buyer, exposure to heat, sunlight, frost, mechanical damage after receipt or other improper handling.

8.5. The Buyer may file a complaint by e-mail at info@sibeeria.cz, in writing to the Seller’s address or in person at the premises, if the Seller allows complaints to be made in person.

8.6. In the complaint, the Buyer shall state their name, contact details, order number, description of the defect and the requested method of handling the complaint. If possible, the Buyer shall attach photographs of the damage, label, batch, packaging and shipping packaging.

8.7. The Seller shall issue the Buyer with confirmation of receipt of the complaint and handle the complaint without undue delay, no later than within the statutory period.

8.8. If the complaint is justified, the Buyer has the rights arising from the Civil Code, in particular the right to delivery of a new item without defects, delivery of the missing item, a reasonable discount or withdrawal from the contract, provided that the statutory conditions are met.

8.9. In the event of damage to the goods during transport, we recommend that the Buyer contact the Seller as soon as possible after receiving the shipment and keep the shipping packaging for possible assessment of the damage.

9. Gift vouchers, promotional offers and discount codes

9.1. If the Seller offers gift vouchers, discount codes or other promotional offers, their use is governed by the conditions stated for the specific offer.

9.2. Discount codes cannot be combined unless expressly stated otherwise.

9.3. Discount codes, gift vouchers or other benefits cannot be exchanged for money.

9.4. If a gift voucher is intended for the purchase of alcoholic beverages, it may only be used by a person over 18 years of age.

10. Customer account

10.1. The Buyer may create a customer account on the website if the Seller offers this feature.

10.2. The Buyer is obliged to provide true and up-to-date information in the customer account and to protect their login details against misuse.

10.3. The Seller is entitled to cancel or block the customer account if the Buyer uses it contrary to legal regulations, these Terms and Conditions or the legitimate interests of the Seller.

11. Ratings, reviews and user content

11.1. If the website allows reviews or ratings to be published, the Seller may accept only reviews from customers who have actually purchased from the Seller, or may state for reviews how their origin is verified.

11.2. The Buyer must not upload to the website any content that is unlawful, false, offensive, misleading, infringes the rights of third parties or damages the good name of the Seller.

11.3. The Seller is entitled to remove user content that is contrary to these Terms and Conditions or legal regulations.

12. Out-of-court settlement of consumer disputes

12.1. The competent authority for out-of-court settlement of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: www.coi.cz.

12.2. The consumer may also use the online dispute resolution platform if available under the legal regulations of the European Union.

12.3. The Seller recommends that Buyers first contact the Seller directly via the contact e-mail in the event of any problem. The Seller will try to resolve any dispute amicably.

13. Final provisions

13.1. Rights and obligations not regulated by these Terms and Conditions are governed by the laws of the Czech Republic, in particular the Civil Code and consumer protection regulations.

13.2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, this shall not affect the validity of the remaining provisions. The invalid or ineffective provision shall be replaced by a provision whose meaning comes as close as possible to the invalid or ineffective provision.

13.3. The Seller is entitled to amend these Terms and Conditions. The version of the Terms and Conditions effective at the time the order is submitted is decisive for the Buyer.

13.4. These Terms and Conditions are effective from 01.06.2026.